At a glance
Worth knowing
from A-z
Our service information:
Allergens/allergies/intolerances
We kindly ask you to inform us of your wishes/intolerances at the time of booking. Any necessary additional expenses will be charged.
Arrival
Rooms and apartments can be occupied from 15.00 at the earliest. Reception is open for you until 9.30 pm. If you arrive later, please let us know on 0043 (0) 4285 523 20 so that we can welcome you personally at a later time.
Departure
On the day of departure we kindly ask you to vacate the rooms and our hotel apartments by 10.30 am.
Down payment
A deposit of 30 percent of the total amount is due upon receipt of the travel confirmation. The remaining amount is due on departure at the latest. In the case of agencies, tour operators, travel agencies and other intermediaries who collect customer payments themselves, the balance is due at least one week before arrival. We request that payments are made free of charges, on time and without deductions.
Our bank details: Raiffeisenbank Hermagor, IBAN: AT70 3936 4001 0150 9363, BIC/SWIFT: RZKTAT2K364
Drinks, food and wine lists
Pets
Pets are not permitted, not even on the hotel's own beach.
Kids weekly program
Kids Club opening hours
The Samerhof Kids Club is open daily for your little ones and offers a varied program full of fun and entertainment. The opening hours are as follows:
- Morning: 8:30 am to 11:30 am
- Afternoon: 15:00 to 21:30
On bad weather days, the Kids Club opens at 14:00. Individual childcare can be booked for €45 per hour, subject to availability and consultation.
Tourist tax
All room prices are exclusive of visitor's tax. Euro 4,90 per person per night from 15 years.
Rental car service
Through our partner company Autohaus Patterer/Hermagor we can provide you with a VW Lupo from € 26 per day for a minimum rental period of 3 days/category. Only against written reservation (at least 1 day in advance) and subject to availability. The car will be brought to and from the hotel. Price includes insurance; the price includes a maximum of 600 km; € 0.35 per additional kilometer.
Outbuildings
All our annexes are up to 500 meters away from the main house/hotel and are not categorized. All services and meals are provided exclusively in the main house/hotel. Rebooking is only possible against additional payment directly on site.
Parking lot/carports
During your stay, one parking space or carport per room/apartment is available free of charge opposite the hotel or at your neighboring house.
Horse-drawn sleigh rides in winter
Travel cancellation protection
Unfortunately, it can happen that a booked trip has to be canceled due to illness. So that you can cancel 100% free of charge in the event of an accident, illness or death, we offer you our hotel's own Samerhof Travel Cancellation Insurance! And this is how easy it is to get your protection: compare the total travel price with our "Cancellation rate list" and you have the insurance amount. Please transfer this in full, at the latest 14 days after your booking, together with the deposit and you will enjoy our Samerhof cover. Should you subsequently need to make use of this cover, simply send us a doctor's certificate confirming that you are unable to travel.
To the Samerhof Travel Cancellation Insurance
Samerhof +Card Holiday in summer
Our guests receive the "Samerhof +Card Holiday" free of charge on arrival with many highlights for the whole family(services depend on the season):
- Use of the Nassfeld summer cable cars
- Entry to our hotel's own lido "Samerhof Beach" at Lake Presseggersee
- Exclusive hiking program and guided mountain bike tours
- Aqua Trail on the Nassfeld adventure mountain
- Dolce Vita trail
- "Pramollo Wild Bunch" adventure mile
- "In the realm of the lake witch" at Lake Presseggersee
- Mountain playground
- Nassfeld mountain bike tour
- Admission to the outdoor pool at Lake Presseggersee
- Swimming pools Weissbriach, Vorderberg, Radnig
- Piccolo Express at Nassfeld
- Guided themed hikes and bike tours
- Supervised children's program
- Golf demo lesson
- Museum of local history
- Terra Mystica (by appointment only)
- Pontebba ice rink in Italy
- Use of our regional transport including the rainbow program
Many other discounts: Indoor tennis courts, bowling alleys, minigolf, municipal fishing waters, alpine cheese dairy, family rafting ...
Languages
German - other languages: English
Spa/Wellness/Pool opening hours
Summer: Pool from 10:00 to 18:30 | Sauna times on request Winter: Pool from 13:00 to 19:00 | Sauna from 13:00 to 19:00
Cancellation fees
The cancellation conditions apply from the time of booking by the customer:
- Up to 30 days before the date of arrival free of charge.
- From 29 days before the date of arrival 50 %
- From 14 days before the date of arrival 70
- From 7 days before the date of arrival 100% of the daily price.
Catering options in winter
WLAN/WIFI
Free surfing on the hotel grounds, outbuildings and on the beach.
Means of payment
We accept cash, EC card, VISA and MASTER CARD.