Terms and Conditions
A deposit of 30 percent of the total amount is due after receipt of the travel confirmation. The remaining amount is due on departure. In the case of agencies, tour operators, travel agencies and other intermediaries who collect customer monies on their own, the remaining amount is due at least one week before arrival.
Our bank connection:
Additional costs such as telephone, massages, drinks etc. must be paid in cash or by credit card on departure.
Booking / payment:
A contract is concluded when the booker declares in writing that he accepts the offer. Verbal booking cannot be accepted. We ask for a deposit free of charge. The “booker” is liable for his fellow travelers if there is only one booking address, in particular for the correct receipt of payment.
Arrival / departure:
Check in from 3 p.m. Check out until 10.30 a.m.
In the event of early departure or late arrival, at least 90 percent of the booking price will be charged. Ski passes, if not redeemed, will be refunded with a flat cancellation fee of 20 percent of the ski pass price. If ancillary services have been booked on a “guarantee” or a “non-cancellable rate”, no refund can be made.
We recommend taking out travel cancellation insurance! We ask for your understanding that without protection you are taking a knowing risk.
The cancellation conditions listed apply from the time of booking by the customer:
Up to 22 days before the date of arrival free of charge. From 21 days before the arrival date 50 %, from 14 days before the arrival date 70% and 7 days before the arrival date 90% of the daily price. Corona-related restrictions or travel warnings can be canceled free of charge up to 3 days before arrival.
Our hotel is non-smoking. Pets are not allowed. Only guests with a valid booking certificate are allowed to stay in the hotel. Parents are responsible for their children. All prices, surcharges and discounts are in € and include statutory VAT. Free places can only be granted from a group size of at least 21 fully paying guests and only after written confirmation from us. We reserve the right to replace promised services with services of equal or greater value, provided that the overall layout of the arrangement is not or only insignificantly changed.
For all legal disputes arising from the travel contract, the place of fulfillment and jurisdiction is A-9620 Hermagor agreed, whereby Austrian law will apply in the event of a legal dispute. The ineffectiveness of individual conditions does not result in the ineffectiveness of the entire set of rules.
Samerhof Betriebs GmbH in A-9631 Tröpolach / Jenig 7; Managing Director Christian Wassertheurer