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Our service information
We ask you to inform us of your wishes /intolerances when booking. Any additional work required will be billed.
Moving into the rooms and apartments is possible from 3 p.m. at the earliest. The reception is open for you until 10 p.m. If you are arriving later, please let us know on 0043 (0) 4285 523 20 so that we can meet you personally at a later time.
On the day of departure, we ask you to vacate the rooms and our hotel apartments by 11.00 a.m.
A deposit of 30 percent of the total amount is due after receipt of the travel confirmation. The remaining amount is due on departure at the latest. In the case of agencies, tour operators, travel agencies and other intermediaries who collect customer monies on their own, the remaining amount is due at least one week before arrival. We ask for payment-free, timely and deduction-free payments.
Our bank details: Raiffeisenbank Hermagor, IBAN: AT31 3954 3001 0010 9363, BIC /SWIFT: RZKTAT2K543
Pets are not allowed in our hotel /main building. In our neighboring houses only on request and written confirmation
All room prices are exclusive of tourist tax. 2.90 euros per person per night from 16 years.
Through our partner company Autohaus Patterer /Hermagor, we can provide you with VW Lupo from € 26.- per day for a minimum rental period of 3 days /category. Only with a written reservation (at least 1 day in advance) and subject to availability. The car is brought to and from the hotel. Price including insurance; the price includes a maximum of 600 km; € 0.35 per additional kilometer.
All of our side houses are up to a maximum of 500 meters away from the main building /hotel and are not categorized. All services and meals take place exclusively in the main building /hotel. A rebooking is only possible against an additional payment directly on site.
During your stay, you can use a parking space or carport per room /apartment vis a vis the hotel or next to the building free of charge.
Unfortunately it can happen that a booked trip has to be canceled due to illness. So that you can cancel 100% free of charge in the event of an accident, illness or death, we offer you our hotel's own Samerhof travel cancellation insurance! This is how easy it is to protect yourself: Compare the total travel price with our “cancellation tariff list” and you have the amount covered. Please transfer this in full, but no later than 14 days after your booking, with the deposit and enjoy our Samerhof insurance. Should you subsequently have to make use of this, simply send a doctor's confirmation in the event of illness, which certifies that you will not be able to travel.
Upon arrival, our guests receive the "Samerhof + Card Holiday" free of charge with many highlights for the whole family:
- Use of the Nassfeld summer lifts
- Admission to our hotel's own lido "Samerhof Beach" on Lake Presseggeree at Lake Pressegger See
- Exclusive hiking program and guided mountain bike tours
- Aqua Trail on the Nassfeld Adventure Mountain
- Dolce Vita way
- Adventure mile "Pramollo Wilde Gang"
- "In the realm of the lake witch" on Lake Presseggersee
- Mountain playground
- Mountain bike Nassfeld tour
- Admission to the swimming pool at the Presseggersee
- Swimming pools in Weissbriach, Vorderberg, Radnig
- Piccolo Express on Nassfeld
- Guided themed hikes and bike tours
- Supervised children's program
- Golf demo lesson
- Local museum
- Terra Mystica (time-bound)
- Ice rink Pontebba in Italy
- Use of our regional means of transport up to the rainbow program
Many other discounts: indoor tennis courts, bowling alleys, mini golf, community fishing, alpine cheese dairy, family rafting ...
German - other languages: English
Summer: pool from 10:00 to 20:00 | Sauna times on request Winter: Pool from 2:00 p.m. to 7:00 p.m. | Sauna from 2:00 p.m. to 7:00 p.m.
The stated cancellation conditions apply from the time of booking by the customer:
- Up to 9 days before the date of arrival free of charge.
- From 8 days before the arrival date 90%
- Up to 22 days before the date of arrival free of charge.
- From 21 days before the arrival date 50%
- From 14 days before the arrival date 70%
- From 7 days before the arrival date 90% of the daily price.
Corona-related restrictions or travel warnings can be canceled free of charge up to 3 days before arrival.
Free surfing on the hotel area, neighboring houses, golf course and on the beach.
We accept cash, EC cards, VISA and MASTER CARD.